GENEVIEVE JOHNSTONBAUGHAccounts Payable
I joined the Opeka team and the automotive industry through blind luck and stay to make a difference for our customers. I enjoy the constant change in the business and feel Opeka Auto Repair’s high standards for customer satisfaction and quality allow us to distinguish ourselves from other repair facilities. Coming from the retail industry, I genuinely appreciate being off on the weekends. I am obsessed with my dog, enjoy podcasts, and my favorite car is my own because it allows me to travel to where I want or need to be at any time.
MICHELLE YOESTRepair Process Manager
I joined the Opeka team as a customer service representative and have worked to expand my role and responsibilities to manage many of the repair process tasks necessary for both our facility and the various third parties and Insurance carriers. I have a repair planning training certificate and continue to learn new things on a daily basis regarding the claims and repair processes. I love helping our customers with their repair questions and aiding them through the entire repair and claims process. My Jeep Grand Cherokee is my favorite vehicle because it has served me well, allows me to sit up higher, and provides a smooth ride for my commuting needs!
GRIFF BOGANService Manager
Prior to joining the Opeka team, I pursued an Information Systems degree, worked for three years as a mechanic and six years as a Service Advisor and manager for other repair facilities. I enjoy working for Opeka Auto Repair because I get to help our customers with their service needs, every day is different, and we have a positive work environment. I have a deep appreciation for all 1980’s and 1990’s Japanese sports cars.
TRAVIS GUTHRepair Process Manager
I have always had an appreciation for and greatly enjoy working on cars. I started my career as a field adjuster for GEICO and then spent time at another repair facility as a repair blue printer. I love the ever-changing dynamics of the industry. Each day brings new challenges and issues to overcome in our journey to restore vehicles to pre-accident condition. In addition to my PA Appraiser’s license I hold a Bachelor’s degree in General Studies from Penn State University, and I am working on my Associate’s Degree in Electrical Engineering. Because they are built to last and require minimal maintenance, my favorite vehicle manufacturer is Honda.
LAURIE MOODYOffice Manager
I stumbled into the business in 2003 after relocating from New Hampshire and was hired as a receptionist. While waiting in the lobby for my initial interview, I witnessed an interaction between the service manager and an elderly female customer. I was completely impressed by the level of honesty and respect provided to the customer that translated in the verbiage, tone, and mannerisms of the Opeka employee, that it was a very simple “yes” when I was offered the opportunity to join the team. My entire life’s work has been directly related to customer service and satisfaction in some way, shape, or form. The “customers” I interact with on a daily basis include both internal and external customers. Over the years I have attended numerous classes and seminars focusing on administrative responsibilities, Payroll, Human Resources, accounting, bookkeeping, management, and self-improvement. A quote that I feel accurately reflects my personal mentality as well as our company’s culture; “If you aren’t growing, you’re dying”. Opeka Auto Repair encourages continuous learning and I feel extremely fortunate to a be a part of a team that supports personal and professional growth. I enjoy interacting with the customers, helping to alleviate their stress and concerns through the repair process, and solving problems that they are unfamiliar with. Safety, reliability, and visually appealing colors are all key ingredients for my favorite vehicle.
BILL MOUNTAINGeneral Manager
I started off working at a gas station in high school and never looked back. I served as a mechanic in the Army and entered service management after exiting the service in 1992. I spent many years as an Assistant Service Manager as well as Service Manager in the dealership environment. I enjoy helping our customers in resolving their problems. The Opeka Auto Repair family atmosphere we have developed over the years, and the relationships we forge with our customers are the two most rewarding things for me. I hold a PA State Inspection License, PA Emission License, PA Auto Appraiser’s License, Masters School of Body Shop Management Certificate, and many more. My favorite modes of transportation are the 1958 MFG Corry and the 1972 Oldsmobile Cutlass, which are both boats in their own unique way.
My father started Opeka Auto Repair in 1951 and I grew up in the shop. If I wasn’t in school, this is where I could be found. I enjoy the variety of daily operations and the immediacy of our results. Our motto is “We Can Help You” and we plan to carry that out every single day for our customers. I hold a Bachelor of Science in Mechanical Engineering from the University of Pittsburgh. I am also an Accredited Automotive Manager, certified by the Automotive Management Institute, and I have various other certificates throughout all phases of automotive repair. I am passionate about the quality of workmanship found throughout our facilities and want to ensure our customers’ safety comes first. I have a deep appreciation for a variety of cars, but particularly enjoy vehicles capable of rapid acceleration and responsiveness.