GENEVIEVE JOHNSTONBAUGHCustomer Care Consultant
I joined the Opeka team and the automotive industry through blind luck and stay to make a difference for our customers. I enjoy the constant change in the business and feel Opeka Auto Repair’s high standards for customer satisfaction and quality allow us to distinguish ourselves from other repair facilities. Coming from the retail industry, I genuinely appreciate being off on the weekends. I am obsessed with my dog, enjoy podcasts, and my favorite car is my own because it allows me to travel to where I want or need to be at any time.
BRITTANY MILLERCustomer Care Consultant
When I was young, my father and grandfather owned and operated a small auto repair facility that had been in our family for many generations. I have been around cars my entire life and genuinely enjoy helping people as a Customer Care Consultant. We are a family at Opeka Auto Repair and our employees truly care about one another. I tend to favor trucks over cars, but my true passion is a Harley Davidson!
MICHELLE YOESTRepair Process Assistant/ Customer Care Consultant
I joined the Opeka team as a customer service representative and have worked to expand my role and responsibilities to manage many of the repair process tasks necessary for both our facility and the various third parties and Insurance carriers. I have a repair planning training certificate and continue to learn new things on a daily basis regarding the claims and repair processes. I love helping our customers with their repair questions and aiding them through the entire repair and claims process. My Jeep Grand Cherokee is my favorite vehicle because it has served me well, allows me to sit up higher, and provides a smooth ride for my commuting needs!
GRIFF BOGANService Advisor
Prior to joining the Opeka team, I pursued an Information Systems degree, worked for three years as a mechanic and six years as a Service Advisor and manager for other repair facilities. I enjoy working for Opeka Auto Repair because I get to help our customers with their service needs, every day is different, and we have a positive work environment. I have a deep appreciation for all 1980’s and 1990’s Japanese sports cars.
BRYAN ROSSINRepair Process Manager
As a Repair Process Manager, I learn something new with every vehicle that comes through our shop. The technological advancements in the automotive industry require continuous learning and education through training and research to ensure we are following manufacturer guidelines to restore the functionality of integral safety components of each vehicle. At Opeka Auto Repair, we are always working to improve our repair processes and services which fuels my desire to keep learning! I am I-CAR trained and utilize every repair as an opportunity to learn something new. I enjoy working with our customers and my favorite car is a Subaru; reliable and safe with a manual transmission!
ALBERT SNYDERSales Estimator
I initially entered the automotive industry assisting customers as an insurance claims representative. Joining the Opeka team afforded me the opportunity to learn more about the vehicle repair process; which I enjoy. I am I-CAR trained and I am happy to assist customers through what can be a stressful and difficult time. Outside of work I am a hockey and baseball fan, and enjoy fly-fishing. My favorite vehicle is a Cadillac Escalade which provides room for the family and fun!
TRAVIS GUTHRepair Process Manager
I have always had an appreciation for and greatly enjoy working on cars. I started my career as a field adjuster for GEICO and then spent time at another repair facility as a repair blue printer. I love the ever-changing dynamics of the industry. Each day brings new challenges and issues to overcome in our journey to restore vehicles to pre-accident condition. In addition to my PA Appraiser’s license I hold a Bachelor’s degree in General Studies from Penn State University, and I am working on my Associate’s Degree in Electrical Engineering. Because they are built to last and require minimal maintenance, my favorite vehicle manufacturer is Honda.
CELENA SKIVOLOCKERepair Process Manager/ Customer Care Consultant
I joined the Opeka team in 2013 and started my career in the automotive industry. It was never something that I had considered previously, but I’m glad I ended up where I am. Being a female in what was previously a male dominated industry has given me an opportunity to prove a woman can be just as knowledgeable and capable in this field. Every day we get to help transition a negative experience to a positive one for our customers. It’s always fulfilling when someone says we made the process easy and pleasant following an accident or collision. I don’t have a favorite vehicle, as my mind tends to change frequently! But I love my BMW as it provides both a luxury and sporty ride/look. At Opeka, the people I get to work with are like family and the atmosphere is what really makes it unique. We always get opportunities to grow, learn, and feed our minds which is something I value. I look forward to continued learning and opportunities with Opeka. I have my PA Auto Appraiser’s License, created and implemented customer service training processes, and actively participate in a company book club.
ROSS PHILIPSCollision Center Manager
As I was growing up, my father was always working on cars, so you could say my passion for automobiles is hereditary. Hondas are my favorite as they are relatively easy to work on and have proven to be consistently reliable vehicles. I enjoy being able to help people by fixing their vehicles and restoring balance in their lives. Immediately after college, I worked in an auto claims department of an insurance company and then worked my way into the auto damage appraisal side of the industry. I joined Opeka Auto Repair in 2011 and now consider my coworkers and team members to be family. We have an incredible culture that cultivates continued growth and improvement. I am I-CAR Platinum certified, Masters Collision Repair Management trained, and have attended Automotive Management Institute seminars. Opeka is also a member of an Axalta business council group.
LAURIE MOODYOffice Manager
I stumbled into the business in 2003 after relocating from New Hampshire and was hired as a receptionist. While waiting in the lobby for my initial interview, I witnessed an interaction between the service manager and an elderly female customer. I was completely impressed by the level of honesty and respect provided to the customer that translated in the verbiage, tone, and mannerisms of the Opeka employee, that it was a very simple “yes” when I was offered the opportunity to join the team. My entire life’s work has been directly related to customer service and satisfaction in some way, shape, or form. The “customers” I interact with on a daily basis include both internal and external customers. Over the years I have attended numerous classes and seminars focusing on administrative responsibilities, Payroll, Human Resources, accounting, bookkeeping, management, and self-improvement. A quote that I feel accurately reflects my personal mentality as well as our company’s culture; “If you aren’t growing, you’re dying”. Opeka Auto Repair encourages continuous learning and I feel extremely fortunate to a be a part of a team that supports personal and professional growth. I enjoy interacting with the customers, helping to alleviate their stress and concerns through the repair process, and solving problems that they are unfamiliar with. Safety, reliability, and visually appealing colors are all key ingredients for my favorite vehicle.
BILL MOUNTAINGeneral Manager
I started off working at a gas station in high school and never looked back. I served as a mechanic in the Army and entered service management after exiting the service in 1992. I spent many years as an Assistant Service Manager as well as Service Manager in the dealership environment. I enjoy helping our customers in resolving their problems. The Opeka Auto Repair family atmosphere we have developed over the years, and the relationships we forge with our customers are the two most rewarding things for me. I hold a PA State Inspection License, PA Emission License, PA Auto Appraiser’s License, Masters School of Body Shop Management Certificate, and many more. My favorite modes of transportation are the 1958 MFG Corry and the 1972 Oldsmobile Cutlass, which are both boats in their own unique way.
My father started Opeka Auto Repair in 1951 and I grew up in the shop. If I wasn’t in school, this is where I could be found. I enjoy the variety of daily operations and the immediacy of our results. Our motto is “We Can Help You” and we plan to carry that out every single day for our customers. I hold a Bachelor of Science in Mechanical Engineering from the University of Pittsburgh. I am also an Accredited Automotive Manager, certified by the Automotive Management Institute, and I have various other certificates throughout all phases of automotive repair. I am passionate about the quality of workmanship found throughout our facilities and want to ensure our customers’ safety comes first. I have a deep appreciation for a variety of cars, but particularly enjoy vehicles capable of rapid acceleration and responsiveness.