LAURIE MOODY Office Manager
I stumbled into the business in 2003 after relocating from New Hampshire and was hired as a receptionist. While waiting in the lobby for my initial interview, I witnessed an interaction between the service manager and an elderly female customer. I was completely impressed by the level of honesty and respect provided to the customer that translated in the verbiage, tone, and mannerisms of the Opeka employee, that it was a very simple “yes” when I was offered the opportunity to join the team. My entire life’s work has been directly related to customer service and satisfaction in some way, shape, or form. The “customers” I interact with on a daily basis include both internal and external customers. Over the years I have attended numerous classes and seminars focusing on administrative responsibilities, Payroll, Human Resources, accounting, bookkeeping, management, and self-improvement. A quote that I feel accurately reflects my personal mentality as well as our company’s culture; “If you aren’t growing, you’re dying”. Opeka Auto Repair encourages continuous learning and I feel extremely fortunate to a be a part of a team that supports personal and professional growth. I enjoy interacting with the customers, helping to alleviate their stress and concerns through the repair process, and solving problems that they are unfamiliar with. Safety, reliability, and visually appealing colors are all key ingredients for my favorite vehicle.