Claim numbers are issued by your insurance company at the time you report your accident. Write it down and bring it in with you when you come in to begin the repair process.
Can the insurance company and service shop make an adjustment and start repair on the auto without the owner’s consent?
No. It is your car, and only you can authorize the repair. Remember, you are who is ultimately responsible for payment.
No. The repairer is always your choice. Although there may be some advantages to going where the insurance company sends you, make sure that the shop is reputable before allowing repairs to begin.
No. If the responsible insurance company needs to see the vehicle before authorizing payment of the claim, take the vehicle to your chosen repair facility and have them negotiate with the insurer on your behalf.
Who’s responsible for the safety, workmanship and guarantee of my repairs, insurance company or repair shop?
The repair shop is ultimately responsible. Many insurance companies stand behind our work with nationwide warranties through our direct repair relationships.
You are responsible for the cost of repairs, but we have relationships with most insurers where we will accept the amount that they are willing to pay as full payment for the repair. Deductible and betterment charges (if any) are always the responsibility of the vehicle owner
No, choosing a repair facility based on an amount of an initial estimate is the worst way to begin to get your vehicle repaired. You should base you decision on how thorough and professionally the personnel handle your situation. Always remember that the objective of repairing your car after a collision is to restore it
Opeka Auto has excellent working relations with all major Insurance companies to get your vehicle back to its original condition. We also assist major insurance companies with their DRP (Direct Repair Programs). If you are insured with one of these companies, we handle everything from the estimate, photos, rental car set up, repairs to delivery.